The Case of the International Prima Dona
Wednesday, February 18th, 2009Yeah... remote access to work is both a blessing and a curse. There are a few times when it's nice to be able to be at home and get a little work done, but in reality, my work is done on several monitors, with (literally) a dozen different Vim sessions open and at least a half dozen shells open to edit, compile, run, monitor and debug the code. It's work. So having a laptop with a 14" screen is not really getting that kind of work done, but in a pinch, it can be done.
No, realistically, it's the support of production systems that remote access is for. That's where it really pays for itself. If you have to get in and fix a database issue, or do a quick fix to a script, then there's nothing like it. Nothing. Getting in a car, driving 45 mins to the office at midnight is just not realistic. You need to be able to do some things - triage the problem, remotely in a few minutes. That's what remote access into work is for.
So while "new guys" look upon it as a liberating, no almost empowering status symbol. "I have remote access now." But then a few years on, they realize that they have no recourse when work needs to be done on off-hours. So it's the thoughtful, or egocentric person that refuses remote access even when it's asked that he have it.
Such was the case today I learned of a co-worker in another land. This co-worker is going to hold up the deployment of a multi-million dollar system because he doesn't want to come in on the weekend and refuses to accept the offered remote access solution so it can be done from home. Interesting idea. Part of me is impressed at this guy's sense of boundaries. There is work, and there is home, and they are not to be confused with one another. Bravo.
But if I were this guy's boss, it'd be a simple business fact of life. One person, no matter how well-intentioned, respected, kind, generous, and giving, can hold up a multi-million dollar project. No one. Period. If he can't do it, then he's got one choice - get it or get out. It's as simple as that. Management is not about being nice. It's about managing a project with risks and rewards. If one person has the ability to hold up that process, then they are a fundamental risk that needs to be addressed. That risk must be eliminated, or at least significantly reduced.
And while I admire his bravado, I am appalled at his arrogance. I don't want to answer problems in the middle of the night. But I do. It's a fact of life in a team where the business runs 24x5. Period. I've taken countless calls - from this guy in the middle of the night, and not complained about it. Yet he feels he's entitled to be the one holdout to this invasion of our personal time.
Good for him. But if I were this guy's manager he'd be toeing the line or walking out the door. It's that simple. This place needs to have a little sacrifice. There aren't enough people to cover things completely all the time. You have to take the lumps now and then. And by making this stand, he's saying there's no reason to do it, and thus empowering the next person to take a similar stand.
If this catches on, there's not going to be anyone for him to call when he needs help. I'm sure he doesn't care, as he'd blame us for not being available.
So I label this person an International Prima Dona. They believe the rules apply to everyone except them. They are the One, after all. In the end, he's nothing more than someone expecting special treatment, and that's likely to get him special treatment by a lot of folks. I hope he's really ready for it.