Funny Video about IT Support
I found this movie on Daring Fireball, and I have to say I've laughed hard each time I've watched it. It's not that I'd have played either role in this clearly fictional interchange, but it's so typical of many of the interactions between non-technical folks and the IT folks.
The vocabulary miscommunication... the reboot that turns into a power-cycle... the mistaken power-cycle... the remote desktop session... it's all just too funny when put together in a short format like this. Really quite impressive. I watch this with my wife, and while she didn't understand all of it, she understood enough, and was amazed by the 'Exchange Gymnastics' so that even she laughed quite a bit.
The icons are a laugh all by themselves.
If you have ten minutes, and are in IT, watch this. Incredible.