It’s scary when you know the product better than the vendor

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Here's something that happened to me today that makes me a little scared of the vendor relationship I have with our price feeder. First, it's another group in the Bank, so it's not like they are a real vendor - and for that I'm eternally grateful. But even so, today I saw a problem in the feed and I was able to figure it out faster than they were. More to the point, when I explained it to them, they had to take a step back and think about it before they realized what the problem was.

It's all about trying to be clever and efficient - which normally, I'd be in support of, except where it causes problems for others. Get it right then get it fast. That's the way to do it. Unfortunately, they have it right, but using it then becomes very difficult as what they send (only the diffs from the last tick) isn't really enough to do the job of interpreting the data.

There are two fields of importance in this example: the price and the time it was sent from the exchange. Let's say they aren't properly mapping out the time from the Reuters FIDs, and so all I get is a date - no time. When a new tick comes in, the date hasn't changed and the time hasn't been mapped, so the date/time hasn't changed from it's last value, and so it's not sent. The price is, but without the time, when was this price issued? Today? Is it current at all?

Had they sent the date/time every time then this would not be an issue - but they can't do that - inefficient. So because they want to only send the diffs we have to put in a lot of extra logic to figure out what it was they meant to send.

It only gets more complex when you think that a "tick" may come form the exchange with a date/time of 'today' and a price of 0.0 - meaning it's not really a tick. So I properly ignore that. But if the date/time is never resent, then all subsequent ticks don't have an 'old' date/time to run with. As I said... it's problematic.

But it's the fact that this doesn't seem to represent a problem to them that bothers me. You should be in the mode of helping your customers, not making it harder for them. In this case, they were definitely making it harder by not being a little less efficient and sending the date/time again. Sigh...