Comcast and FTP
I'm glad I no longer rely on Comcast to serve up my web site. They recently decided that the FTP TLS/SSL was no longer "necessary", and have removed it. Maybe it was part of the 'upgrade' they did, but in the end, it's gone and my tools are some lame web site uploader or unsecured FTP. If I have to put something up there, I guess I'll go the lame uploader, but I'm stunned that a group so intent on security to give away anti-virus software and spam blocking is not coming up with a better solution for secure FTP uploads.
Maybe they think all their people are too dumb to know. I'd hate to think that, but I can't come up with a reason to drop secure uploads via third-party apps. I guess I'll check back later and see if they have something - or maybe write them and see if they respond. Not that I'm expecting anything, but if you don't complain about poor service, you get exactly what you deserve.
UPDATE: OK, I sent a nice email to them asking for something - WebDAV with SSL might be very nice, but I'd take FTP TLS/SSL back. We'll see what they say.
Their response was almost automated:
Thank you for contacting Comcast Cable Bob.
I understand that you would like to have the option returned to allow FTP TLS/SSL for secure uploading to PWP from third-party FTP clients.
I have forwarded your comments to the appropriate members of our development and management teams for further review and action. We appreciate that you took the time to help us keep our commitment to quality customer care.
I do not really expect them to do anything about this - they have the silly web uploader, but if you don't ask for it, they'll never know that taking it away pissed off at least one somebody.