My First HostMonster Problem
Well... it had to happen, but I have to say that I'm more than a little surprised at the problem. This morning I had my first HostMonster problem - I could not upload an 81kb JPG image. It was a simple Google Maps image of the house, and I was just updating the web site with a more recent satellite picture of the place, when this hit. The changed HTML file uploaded just fine... there was plenty of disk space... the scp command appeared to work, but just never returned control to the shell. I was able to transfer the same file to my iMac G5 at home, so it's not the networks here, or the box. So it's got to be something with HostMonster.
I sent in a trouble tick to them and we'll see how quickly they get around to answering my ticket email. I'm hoping it's nothing serious. I know the SSH is working because I can get an ssh shell on the box, so that's not it. And part of the file transfers fine. But just not all of it.
I hope they figure out the issue soon.
UPDATE [10:00am]: I don't know if this matters, but I put in a ticket with HostMonster under my email address, but I think I needed to make an email/support account with them. So I did that, added in the ticket again, and now it shows up as a valid, open, ticket with them. I would have sworn that I'd have done this already for getting the SSH access, but maybe not. Anyway, it's set up now and the ticket should not have any reason not to be processed now.
UPDATE [12:30pm]: I have tried using straight ftp, CyberDuck(sftp), straight scp, and scp from within Coda, which is basically Transmit. They all do the exact same thing - the transfer appears to work because the sending client says it's done, but then it hangs there and the connection times out. There's been no action on the ticket yet, so I'm going to give them a little more time and then I'm going to call and ask that they look into it.
UPDATE [3:15pm]: I have tried different combinations and settings based on the Googling I did with this problem. I can send it with scp from my iMac G5 at home, and that's what I did in a pinch to get the file up to the site. However, sending it home to send it up to HostMonster is not the real solution. I have asked about the port filtering here at work, and there is none, so that's not an issue. I've tried the WiFi versus wired ethernet and that didn't make a difference. I've tried large text files versus smaller JPG files, and that doesn't matter - nor does the size. It's as if most of the file gets transferred, but the last chunk of it doesn't because of what seems to be a failing handshake at the end of the transfer. So I can transfer 80kb - as long as it's a 180kb text file, but a 30kb image will not get sent completely because of the failing handshake. Very odd. Still no word from HostMonster on the ticket. I'm going to call them.
UPDATE [4:00pm]: I called HostMonster and talked to a Tech Support guy there. He tried using FileZilla to upload a file and it worked just fine. Not surprising. I got FileZilla for Mac OS X, tried it and found that it accurately reported the transferred byte count, but it timed out at 12288 bytes of a 71kb file. Then it tried again, timed out again, and repeated. I cancelled it after three tries. I added this to the ticket at HostMonster, so they'd know what I tried, and that not all the data was getting up there in this particular instance. The Tech Support guy said that they try to get to all tickets within 24 hrs., so I'll give them a day. Who knows, I'm guessing it's going to work from home, and it may work from here tomorrow. I'll have to check.
UPDATE [7:00pm]: I checked when I got home to see if I could scp the file from home on my laptop. I know it worked for my iMac G5, but I wanted to make sure it was going to work for my MacBook Pro. It did. There's got to be something about the link at work and HostMonster. Very very odd that this is the problem, but I can send from home to HostMonster, I can send from work to home, but I can't send from work to HostMonster. Very odd.