More Salesforce Production Issues
This morning we once again had a series of production problems caused by Salesforce.com - this time, it was that a class had been deployed to the production instance and the permissions hadn't been set properly. How I figured this out - I don't know. I mean, I know how I figured it out - I looked, but to look was a stroke of luck.
I certainly believe in things we can't see and touch, so I'm not against divine intervention, but I just have no idea why He'd want me to figure this out so quickly. In any case, all the calls to updating the merchant data were failing, and the error was not the same one as I'd seen previously, so seeing no one in the Salesforce support group in at 7:00 am, I decided to start digging and see if I could find the problem.
Thankfully, I remember the support crew checking these in the last go-round, so I thought I'd give it a go. Turns out I was right. Still took me until 9:00 am to get everything re-run for the day. Nothing I could do about it, but without checking on their part, and them coming in later, there's not much else I could do.