Twitter’s (Un)Reliability is Really Pretty Bad

Twitterrific.jpg

Given the state of web services and protocols these days, it's really pretty amazing that Twitter is as unreliable as it is. Before I even started using it, I had read many reports both praising the idea and cursing the implementation for it's unreliability. New things can start out on shaky ground, but as time goes on, they should stabilize out and get more reliable. But I don't see that happening with Twitter. I'm using Twitterrific and while I like most parts of the app, and understand they are working on an iPhone app for release in a few months, I have to say that I don't for a second think it's Twitterrific's fault.

So why is Twitter so unreliable? Can it be the load? Possible, but that's something that can be scaled up, and given all the attention it's received, I'm guessing that they aren't hurting for money to buy additional servers. So I don't think it's a matter of hardware.

Could it be the idea behind it? Doubtful, IM clients handle much larger packets of information and they aren't this bad. Also, given that it's not a 'push' technology, it's hard to understand the possible issues. Maybe it's the SMS or IM integration issues... don't know.

I've heard that it's all about being first. I disagree. That's a big factor, but it's not the end-game. Look at VisiCalc. Can't? Exactly my point. They created the spreadsheet and Microsoft beat them so badly that now most folks won't even know their name. Twitter? Twitter who? That's what might happen if they don't get the reliability up. People will like the idea and the barrier to entry is nothing for a Google, Yahoo, or Microsoft.

Ideas are great, but eventually you have to deliver. Twitter needs to get busy and deliver on the reliability.